Legal

Refund Policy

Effective date: 2026-10-23

Key points

New subscribers can get a full refund within 14 days of their first payment, no questions asked.
Unused credit packs can be refunded within 14 days of purchase.
If an AI action fails, its credits come back to your account automatically.
Paddle, our Merchant of Record, processes every refund to your original payment method.

1. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Approved refunds are paid by Paddle to the payment method you used. Depending on your bank or card issuer, the money usually arrives within 5 to 10 business days. This policy works alongside Paddle's Buyer Terms.

2. Subscriptions

First payment. If you are not happy with your new subscription, ask for a refund within 14 days of your first payment and we will refund that payment in full, whether the plan is monthly or yearly.
Renewals. Renewal payments are generally not refundable. If you forgot to cancel, contact us within 7 days of the renewal date. If you have not used any credits since the renewal, we will refund the renewal in full.
Upgrades. The price difference you pay when you upgrade to a higher plan is handled like a renewal: it is generally not refundable, but if you ask within 7 days of the upgrade and have not used any credits since the upgrade, we will refund the price difference in full and your plan goes back to the one you had before.
Cancelling. You can cancel at any time from your account. Cancelling stops all future payments. You keep your plan until the end of the current billing period, and your account then returns to the free plan. We do not give partial refunds for the rest of a billing period, except as described in this policy or where the law requires.

3. Credit packs

Where we offer credit packs, you can get a full refund for a pack within 14 days of purchase as long as none of its credits have been used. Because your daily credits are always used first, a pack stays unused until your daily credits for the day run out. Once credits from a pack have been used, that pack cannot be refunded, except where the law requires.

4. Failed actions

If a cutout, image generation or AI scene fails because of an error on our side or our providers' side, or is blocked by a safety filter, the credits for that action are returned to your account automatically. This is a return of credits, not a payment refund.

5. How to request a refund

Use the link in the receipt email from Paddle, or find your order at paddle.net and request a refund there; or
Email us at support@wtstudio.top from the address linked to your account, with your order number from the Paddle receipt. We reply within 3 business days.

6. After a refund

When a subscription payment is refunded, the subscription ends and your account returns to the free plan. The exception is a refunded upgrade price difference: the subscription continues, and your plan goes back to the one you had before the upgrade. When a credit pack is refunded, its credits are removed from your account.

We may decline a refund where there is clear evidence of abuse, such as repeated buying and refunding, or using multiple accounts to obtain refunds, to the extent the law allows.

7. Your legal rights

Nothing in this policy limits rights you have under consumer protection law. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you also have the statutory right of withdrawal described in Paddle's Buyer Terms. The 14-day refund for a first subscription payment described above applies whether or not you have started using the Service.

8. Charge disputes

If you see a charge you do not recognize or believe is wrong, please contact us or Paddle before opening a dispute with your bank. Most problems can be fixed quickly that way. We may suspend an account while a chargeback is being reviewed.

9. Changes and contact

We may update this policy. Changes apply to purchases made after the update. Questions: support@wtstudio.top.

法律条款

退款政策

生效日期：2026-10-23

要点

新订阅用户可在首次付款之日起 14 天内获得全额退款，无需说明理由。
未使用的资源包可在购买之日起 14 天内退款。
如果某项 AI 操作失败，对应的积分会自动返还到你的账户。
我们的记录商户 (Merchant of Record) Paddle 负责办理每一笔退款，并退回到你的原支付方式。

1. 由谁处理退款

我们的订单流程由我们的在线经销商 Paddle.com 负责办理。Paddle.com 是我们所有订单的记录商户。Paddle 负责受理所有客户服务咨询，并处理退款退货。

已批准的退款由 Paddle 退回到你付款时使用的支付方式。视你的银行或发卡机构而定，款项通常会在 5 至 10 个工作日内到账。本政策与 Paddle 买家条款一并适用。

2. 订阅

首次付款。如果你对新订阅不满意，请在首次付款之日起 14 天内申请退款，我们会全额退还该笔付款，无论是月度套餐还是年度套餐。
续费。续费付款通常不予退款。如果你忘记取消，请在续费日起 7 天内联系我们。如果自续费以来你没有使用过任何积分，我们会全额退还该次续费的付款。
升级。升级到更高套餐时补交的差价，按续费规则处理：通常不予退款；但如果你在升级后 7 天内申请，且自升级以来没有使用过任何积分，我们会全额退还该笔差价，并将你的套餐恢复为升级前的套餐。
取消订阅。你可以随时在账户中取消订阅。取消后将停止所有后续付款；在当前计费周期结束前，你仍可使用所订套餐，期满后账户恢复为免费版。对于计费周期的剩余时间，我们不提供部分退款，本政策另有规定或法律另有要求的除外。

3. 资源包

如果我们提供资源包，只要其中没有任何积分被使用，你就可以在购买之日起 14 天内获得该资源包的全额退款。由于每日积分总是优先使用，资源包在当天的每日积分用完之前会保持未使用状态。一旦资源包中的积分被使用，该资源包即不可退款，法律另有要求的除外。

4. 失败的操作

如果抠图、AI 生图或 AI 置景因我们或我们的服务商一方出现错误而失败，或被安全过滤器拦截，该操作对应的积分会自动返还到你的账户。这属于积分返还，而不是付款退款。

5. 如何申请退款

使用 Paddle 发送的收据邮件中的链接，或在 paddle.net 上找到你的订单并在该处申请退款；或者
从与你的账户关联的邮箱地址发送邮件至 support@wtstudio.top，并附上 Paddle 收据上的订单号。我们会在 3 个工作日内回复。

6. 退款之后

订阅付款被退款后，订阅即终止，你的账户恢复为免费版；升级差价被退款时例外，订阅继续有效，套餐恢复为升级前的套餐。资源包被退款后，其中的积分会从你的账户中移除。

在法律允许的范围内，如果有明确证据表明存在滥用行为，例如反复购买并退款，或使用多个账户获取退款，我们可能拒绝退款。

7. 你的法定权利

本政策中的任何内容均不限制你依据消费者保护法所享有的权利。如果你是欧盟、欧洲经济区或英国的消费者，你还享有 Paddle 买家条款中所述的法定撤回权。上文所述的首次订阅付款 14 天退款，无论你是否已开始使用本服务，均适用。

8. 支付争议

如果你看到不认识的扣款，或认为某笔扣款有误，请先联系我们或 Paddle，然后再向你的银行发起支付争议。大多数问题都能通过这种方式迅速解决。在拒付审核期间，我们可能会暂停相关账户。

9. 变更与联系方式

我们可能更新本政策。变更适用于更新之后进行的购买。如有疑问，请联系 support@wtstudio.top。